Halton Housing Information Technology Service Management Tool2 - AWARD
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.
Halton Housing sought bids for the procurement of a new Information Technology Service Management (ITSM) tool.
Currently, HH utilise a custom built ITSM Service Desk which was developed in-house, using Microsoft Power Apps.
Although the current tool has been fit for purpose when managing incidents, there are limitations around continually improving the tool.
In order to facilitate the use of more Information Technology Infrastructure Library (ITIL) practices (including change and problem management), developing the current tool would require more in-house resource than is available.
As such, HH looked to replace the current tool with a system supplied by a third party service provider.
The successful bidder is an SME.
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- OCID
- 1d602b59-2a68-4655-8448-7f561b48d781
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- Halton Housing 0032 - AWARD
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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