Helpdesk Ticketing System
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.
An integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond.
All while making it easier to consolidate vendors and tool instances even as requirements increase.
Operations management Electronic document and records management Information and communication technology (ICT) IT Service Management, IT Asset Management, Digital Experience Management, ITIL Service Management Solution, Voice Integration - ITSM - A robust ITSM for helpdesks that is optimised as a cloud solution, which is a multi-tenant solution designed to improve day to day operations to administer a world-class managed service for IT.
It delivers strategic value, service quality and reduces escalations. - ITAM - Enables the University to keep tabs on IT assets, such as hardware and software, which can be assigned, reassigned and moved from location to location.
This enables the understand where the asset resides, tracks contract, regulates compliance and provide visibility of cost of ownership.
It enables the IT assets to be purchased and disposed for complete optimisation and tracks asset availability.
What the notice asks for
An integrated IT Service and Asset Management
An integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond.
This enables the understand where the asset
This enables the understand where the asset resides, tracks contract, regulates compliance and provide visibility of cost of ownership.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
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- OCID
- ea066aa1-82f8-43ed-b1ae-a86d6c78b8f7
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 439
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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