Citizens Advice Scotland (CAS)
How can we create the most local and best possible user experience for people engaging with the Citizens Advice Scotland network?
We haven’t measured a rhythm for Citizens Advice Scotland (CAS) in IT Services yet — so we’re not going to guess at one.
As its name suggests, members of Citizens Advice Scotland provide advice to people across Scotland, across a wide range of topics and communities .
Much of this help has been traditionally face to face, but the organisation has been developing online services for some years.
However the pandemic has accelerated our digital transformation, and we want to build the best services we possibly can whilst ensuring advice is delivered as locally as possible Building on our experience of launching the national Scottish Citizen Advice Helpline (SCAH) service, which went live on 14 April 2020, we want to enable everyone wishing to use our services, irrespective of the way they contact us [phone, chat or website] to benefit a national portal that consistently, effectively and automatically routes them to the right local CAB advisers.
This would not only ensure that the chances of an allocation of a local advisor the default and enables more local deployment of advisors,.
In the first instance, we want to focus on streamlining the help available for those in debt including advice on benefits and employment.
So how can tech help us create the best possible user experience for people engaging with the Citizens Advice Scotland network?
Please visit our website for information on CivTech and how to get involved. https://www.civtechalliance.org/
What the notice asks for
As its name suggests, members of Citizens
As its name suggests, members of Citizens Advice Scotland provide advice to people across Scotland, across a wide range of topics and communities .
This would not only ensure that
This would not only ensure that the chances of an allocation of a local advisor the default and enables more local deployment of advisors,.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at Citizens Advice Scotland (CAS), and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
The full intelligence dossier
Our agent reads Citizens Advice Scotland (CAS)’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.
Five included while we’re in beta, and the agent asks before it spends on any paid step.
- OCID
- ocds-h6vhtk-02bb7c
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 015945-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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Top suppliers & buyers in IT Services
Citizens Advice Scotland (CAS)’s tender network
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