Information Commissioner's Office
ICO Case Management Capability - PME
£1,000,000 — stated in the notice, including VAT
The procurement contact named on the official notice.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
Information Commissioner's Office has published 4 IT Services notices, about every 5 months. On that rhythm the next one is expected around January 2027.
The Information Commissioner’s Office (ICO) is embarking on an ambitious transformation of the regulatory technology that underpins our case management capability.
At the heart of this initiative is the adoption of Dynamics 365 as a best-in-class modular platform.
Prior to commencing formal procurement, we are engaging the market to: • Refine and validate our understanding of the broader opportunity, to demonstrate best practice in the application of new technology whilst maintaining public trust • Shape our requirements, drawing on sector best practices and supplier expertise to deliver a solution that goes beyond traditional case management • Gain insight into indicative costs, delivery timelines, and the organisational conditions we would need to enable for success. • Leverage supplier experience in delivering modular, scalable technology solutions for similar organisations. • Explore whether and how the partner role could be phased, beginning with strategic advisory and progressing through design, delivery, and implementation, subject to business case approval.
By seeking supplier engagement at this early stage, we aim to draw on market insights to inform and refine our future requirements.
This approach is intended to support a fair, competitive, and effective future selection process, ensuring we identify the right partner to help us transform our regulatory operations using Dynamics 365.
Full details of the PME opportunity are available via Delta eSourcing: https://www.delta-esourcing.com/respond/7J4PX9EY8N.
Please copy this URL into your web browser to gain access.
If you do not have a Delta account, it is quick to setup.
For any technical queries regarding the Delta eSourcing Portal please contact Delta at helpdesk@delta-esourcing.com, or via telephone on 0800 923 9236.
To assist the ICO to develop its proposed service requirements, we would appreciate responses from interested potential providers to our questionnaire.
Responses to the questionnaire should be submitted by 13:00 GMT on 11/11/2025 via Delta eSourcing: https://www.delta-esourcing.com/respond/7J4PX9EY8N To promote constructive discussion, we will be holding a webinar on 18th November 2025 at 14:00.
In addition, suppliers are invited to book a one to one feedback session for 30 minutes which will be running over 3 days; 25th, 26th, or 27th November 2025.
Each organisation may reserve a single slot on any of these dates to offer their input and raise any queries.
Please note the 30 minute appointments will be allocated on a first come, first served basis.
More specific engagement details are specified further in this notice.
The value stated in connection with this PME is a speculative value at this stage, and bares no commitment.
For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Wilmslow:-Software-package-and-information-systems./7J4PX9EY8N To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/7J4PX9EY8N
What the notice asks for
Refine and validate our understanding of
Refine and validate our understanding of the broader opportunity, to demonstrate best practice in the application of new technology whilst maintaining public trust.
Shape our requirements, drawing on sector best
Shape our requirements, drawing on sector best practices and supplier expertise to deliver a solution that goes beyond traditional case management.
Gain insight into indicative costs, delivery timelines
Gain insight into indicative costs, delivery timelines, and the organisational conditions we would need to enable for success.
Leverage supplier experience in delivering modular, scalable
Leverage supplier experience in delivering modular, scalable technology solutions for similar organisations.
This approach is intended to support
This approach is intended to support a fair, competitive, and effective future selection process, ensuring we identify the right partner to help us transform our regulatory operations using Dynamics 365.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
The Information Commissioner’s Office (ICO) is embarking on an ambitious transformation of the regulatory technology that underpins our case management capability.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at Information Commissioner's Office, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
The full intelligence dossier
Our agent reads Information Commissioner's Office’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.
Five included while we’re in beta, and the agent asks before it spends on any paid step.
- OCID
- ocds-h6vhtk-05d06a
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 066972-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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