Independent review of the National Customer Service Centre (NCSC) and Business Support & Processes of Delivery
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits below the typical range for Health & Social Care contracts — a smaller, more accessible award. Based on 32,734 valued Health & Social Care tenders in our corpus.
A professional service with leading edge customer experience is required to undertake an independent strategic review of a large administrative customer support function in CQC.
The service includes a diverse range of tasks, with the requirement of both a regional presence and a central contact centre & processing centre.
The review is expected to provide expertise on an operating model that can be benchmarked with similar organisations, a focus on future proofing in line with the strategy of the organisation, whilst driving value for money and efficiencies.
What the supplier must deliver
A professional service with leading edge customer
A professional service with leading edge customer experience is required to undertake an independent strategic review of a large administrative customer support function in CQC.
The review is expected to provide expertise
The review is expected to provide expertise on an operating model that can be benchmarked with similar organisations, a focus on future proofing in line with the strategy of the organisation, whilst driving value for money and efficiencies.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ec8f3a93-c048-45dc-991b-9cb2d722b46d
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CQC PSO 019
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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