Independent review of the National Customer Service Centre (NCSC) and Business Support & Processes of Delivery
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits below the typical range for Health & Social Care contracts — a smaller, more accessible award. Based on 32,734 valued Health & Social Care tenders in our corpus.
A professional service with leading edge customer experience is required to undertake an independent strategic review of a large administrative customer support function in CQC.
The service includes a diverse range of tasks, with the requirement of both a regional presence and a central contact centre & processing centre.
The review is expected to provide expertise on an operating model that can be benchmarked with similar organisations, a focus on future proofing in line with the strategy of the organisation, whilst driving value for money and efficiencies.
What the notice asks for
A professional service with leading edge customer
A professional service with leading edge customer experience is required to undertake an independent strategic review of a large administrative customer support function in CQC.
The review is expected to provide expertise
The review is expected to provide expertise on an operating model that can be benchmarked with similar organisations, a focus on future proofing in line with the strategy of the organisation, whilst driving value for money and efficiencies.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named in obligation language, 0 mentioned. Each one is quoted from the notice.
A professional service with leading edge customer experience is required to undertake an independent strategic review of a large administrative customer support function in CQC.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at Care Quality Commission, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- ec8f3a93-c048-45dc-991b-9cb2d722b46d
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CQC PSO 019
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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