Independent Police Complaints Commission
IPPC Study of User Feedback
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Research & Development band — a mid-scale opportunity. Based on 20,405 valued Research & Development tenders in our corpus.
The primary objective is to effectively collect and monitor user feedback in relation to their experiences of the IPCC investigation process.
In addition, the overall aims of the study are to: - create a baseline of current user satisfaction which can be used to track the impact of future changes to operating processes - provide insight in to what drives and detracts from user satisfaction within our current process which can also inform future IPCC practice. - establish the most effective methodology/combination of methodologies to collect user feedback going forward and to identify at which point to do this along the user ‘journey’.
What the notice asks for
Provide insight in to what drives
provide insight in to what drives and detracts from user satisfaction within our current process which can also inform future IPCC practice.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- 86b1e34b-32ac-4c91-ab5e-06a12d4a8c9e
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- NAT/2015/16
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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