IT Managed Support Services
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
Gateway Housing is seeking to appoint a supplier to manage the support of its IT service.
This will include provision of an on-site resource for each working day of the year who will resolve day-to-day issues and undertake project work as time permits.
This must be reinforced by an off-site second and third line resolver function and an off-site Service Desk for logging calls.
The Supplier will also be expected to monitor key services such as the servers, storage and networks with the capability to respond to alerts and alarms on a 24x7 basis.
What the supplier must deliver
Gateway Housing is seeking to appoint
Gateway Housing is seeking to appoint a supplier to manage the support of its IT service.
This must be reinforced by an off-site
This must be reinforced by an off-site second and third line resolver function and an off-site Service Desk for logging calls.
The Supplier will also be expected
The Supplier will also be expected to monitor key services such as the servers, storage and networks with the capability to respond to alerts and alarms on a 24x7 basis.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 417958c9-0815-40e9-88fd-33eeb21ac08b
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- BIP397729295
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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