RFP QuestBeta
Awarded · ResultStage · contract

MCA - Maritime and Coastguard Agency

IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)

IT ServicesCPV 72000000
Value£148k
Awarded3 Jul 2025
Published6 Aug 2025
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£148ktotal contract value
median £120k
this tender£0£3.5m

This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.

The brief

The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution.

This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution.

The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs.

This contract was awarded following a G-Cloud 14 buying process.

Requirements

What the notice asks for

01

The MCA requires an outcome-based service from

The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution.

02

The aim is to ensure a seamless

The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

1 named, none in explicit obligation language. Each one is quoted from the notice.

G-Cloud / Digital MarketplaceFrameworks & routes to market
This contract was awarded following a G-Cloud 14 buying process.

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

What this bid requires

Skills, tools & certifications

Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.

Buyer intelligence

Make the case to bid

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Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
7ba7a96b-a3bb-4fac-957b-536ad534a092
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_496812/1506026
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in IT Services

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MCA - Maritime and Coastguard Agency’s tender network

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