West Midlands Combined Authority
IT Service Management Solution
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.
In accordance with internal procurement regulation and policy, this was a non-OJEU restricted (competitive quotation) tender for an IT Service Management (ITSM) and IT Asset Management solution where four bidders had been invited.
The aims were: • Consolidate to a single system for complete visibility and standardization in ITSM • Simplify and automate operations / automate to replace manual, redundant tasks • Reduce maintenance and support costs for assets, technology, and services. • Improve efficiency and service response times/quality. • Maximize return on financial, time, and resource investments. • Define the ITSM process deployment roadmap and develop a high-level implementation plan to best meet WMCA priorities and support strategic initiatives.
What the notice asks for
• Reduce maintenance and support costs
• Reduce maintenance and support costs for assets, technology, and services.
• Define the ITSM process deployment roadmap
• Define the ITSM process deployment roadmap and develop a high-level implementation plan to best meet WMCA priorities and support strategic initiatives.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- c01e8fce-40d8-4a49-8b38-8e085a41b809
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- A2017686
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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