West Midlands Fire and Rescue Authority
ITSM SERVICE DESK REPLACEMENT TOOL
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.
WMFS currently utilise 'Web Help Desk' to manage their ICT incident, problem, change and request fulfilment tickets.
WMFS are planning to replace Web Help Desk with a new solution that is stable, reliable and easy to use, and which can provide better reporting and support an improved customer experience.
WMFS requires a software solution that will deliver standard ITSM functionality - a 'Tier 2' ITSM solution to deliver core 'standard' ITSM functionality, ideally using a simple an intuitive collaborative approach - to replace the current tool - with optimal implementation time, tailoring and cost.
What the notice asks for
WMFS are planning to replace Web Help
WMFS are planning to replace Web Help Desk with a new solution that is stable, reliable and easy to use, and which can provide better reporting and support an improved customer experience.
WMFS requires a software solution that
WMFS requires a software solution that will deliver standard ITSM functionality.
A 'Tier 2' ITSM solution to deliver
a 'Tier 2' ITSM solution to deliver core 'standard' ITSM functionality, ideally using a simple an intuitive collaborative approach.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- 3fe5da6d-2d00-44cc-9996-62f514f44535
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 20170719163012-34952
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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