MBC-1098 Customer Relations Management System
This is a contract result notice, not an open opportunity. Details from the official award data.
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1.
Enable staff, councillors, partner agencies and customers to access and manage forms and portal.
2.
To provide a seamless digital customer journey.
3.
Integration with all back-office systems - open API's 4.
Location mapping within service requests.
5.
Statistics and analytical tool.
6.
Low code development for online forms.
7.
Increasing automated approach to processing customer request.
E.g.
MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins.
8.
Cross platform accessibility.
9.
Cloud based system.
10.
Permissions based access.
Customer data migration and cleansing.
What the notice asks for
Melton Borough Council procured a single provider
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1.
To provide a seamless digital customer journey
To provide a seamless digital customer journey.
Integration with all back-office systems
Integration with all back-office systems.
Customer data migration and cleansing
Customer data migration and cleansing.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at Melton Borough Council, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- ocds-h6vhtk-065cd2
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 017227-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
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Melton Borough Council’s tender network
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