Transport for Wales Rail Limited (Utility Buyer)
Mystery Shop
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network.
The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.
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- OCID
- ocds-h6vhtk-051137
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 038025-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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