RFP QuestBeta
Awarded · ResultStage · contract

Northumberland County Council

NCC1797 Case Management System

Software & IT SystemsCPV 48000000
Value£135k
Awarded11 Mar 2026
Published5 May 2026
RegionNorth East
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£135ktotal contract value
median £91k
this tender£0£1.1m

This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

NCC requires a Case Management system which consists of centralised access to case files, documents, and templates.

Workflows: Automated processes that streamline high-volume tasks (e.g., prosecutions, safeguarding, planning) these would revert to manual input, requiring significant additional staffing.

HMCTS Common Platform Integration: Mandatory digital case management for criminal proceedings would demand repeated manual data entry unless Application Programming Interfaces (APIs) which are available in Iken Cloud are implemented A current Desktop case management system is being used by the Council's Legal Services section includes close integration with Microsoft's Outlook desktop however this version is no longer supported and therefore it is critical for NCC to move over to the cloud version.

The move from on-premise desktop to a cloud-based solution represents a change in working practices which supports secure access to Iken from anywhere with an internet connection.

Iken Cloud would eliminate the dependency on a Virtual Private Network (VPN) connection, ensuring uninterrupted access to the system and enhancing resilience and accessibility for hybrid/remote working

Requirements

What the notice asks for

01

HMCTS Common Platform Integration: Mandatory digital case

HMCTS Common Platform Integration: Mandatory digital case management for criminal proceedings would demand repeated manual data entry unless Application Programming Interfaces (APIs) which are available in Iken Cloud are implemented.

02

A current Desktop case management system is

A current Desktop case management system is being used by the Council's Legal Services section includes close integration with Microsoft's Outlook desktop however this version is no longer supported and therefore it is critical for NCC to move over to the cloud version.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

1 named, none in explicit obligation language. Each one is quoted from the notice.

Safeguarding policyPolicies & commitments
Workflows: Automated processes that streamline high-volume tasks (e.g., prosecutions, safeguarding, planning) these would revert to manual input, requiring significant additional staffing.

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

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Source & provenance
OCID
cc16d052-c27d-41f3-9844-0fd454574ec0
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
OPEN25032026123447
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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