RFP QuestBeta
OpenStage · planning

TRAFFORD HOUSING TRUST LIMITED

New Build Customer Care Call Handling and Contractor Management Service

Business ServicesCPV 79512000
Value£170k
Deadline
Published13 Apr 2021
RegionNationwide
Who to contact
Sophie Mills
sophie.mills@traffordhousingtrust.co.uk

The procurement contact named on the official notice.

Contract value in context
£170ktotal contract value
median £66k
this tender£0£1.6m

This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.

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The brief

Trafford Housing Trust (THT) are looking for a single supplier to handle customer calls in relation to new build defects.

The successful supplier will liaise with both contractors and sub contractors.

They will be required to manage and monitor contractor performance, liaise with customers and THT.

Performance reporting and monitoring will be required as well as the ability to provide adhoc / emergency repairs as required.

Key requirements

What the supplier must deliver

01

They will be required to manage

They will be required to manage and monitor contractor performance, liaise with customers and THT.

02

Performance reporting and monitoring will be required

Performance reporting and monitoring will be required as well as the ability to provide adhoc / emergency repairs as required.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ocds-h6vhtk-02a577
Stage
planning · Planning
Source
Find a Tender
Buyer ref
007686-2021
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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