YORKSHIRE WATER SERVICES LIMITED
Customer Valuation and Insights PR24 Framework
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
s a business, Yorkshire Water Services (YWS) is regulated by Ofwat and as such, Ofwat conducts Price Reviews every five years to ensure our customer's needs and interests are being met, as well as our legal, environmental and social obligations.
The last two Ofwat Price Reviews have placed a particularly strong emphasis on the role of customer engagement.
Ofwat expects companies to listen to their customers to understand their preferences and priorities and reflect these in all aspects of their business operations, including their business plans.
Customer engagement is considered as important as the daily services YWS provides to its customers by Ofwat, and YWS anticipates more customer research than ever before over this next AMP period.
With the 2024 Price Review (PR24) on the horizon, YWS is looking to appoint a number of experienced market research agencies and consultancies to support YWS with business readiness and customer engagement across two separate tender Lots.
LOT 1 - Customer Valuation (Willingness to Pay/Stated Preference/Revealed Preference Study).
CANCELLED and bidders notified A consultant-led study designed to provide a customer driven economic valuation of the services YWS offer (Willingness to Pay).
Estimated Total for Lot 1 = between £220,000 - £400,000 Term: The initial term is 18 months, with an option to extend for a further 12 months.
LOT 2 - Insights PR24 Framework.
Framework designed to support the delivery of small to large scale market research projects to inform YWS' Ofwat 2024 Price Review (PR24) and support with business as usual activities.
Estimated total for Lot 2 = £1.3 - 1.5m Term: The initial term is 48 months, with an option to extend for a further 12 months.
Further details for both Lots can be found in the relevant Lot section of this notice.
What the notice asks for
S a business, Yorkshire Water Services (YWS)
s a business, Yorkshire Water Services (YWS) is regulated by Ofwat and as such, Ofwat conducts Price Reviews every five years to ensure our customer's needs and interests are being met, as well as our legal, environmental and social obligations.
A consultant-led study designed to provide
A consultant-led study designed to provide a customer driven economic valuation of the services YWS offer (Willingness to Pay).
Framework designed to support the delivery
Framework designed to support the delivery of small to large scale market research projects to inform YWS' Ofwat 2024 Price Review (PR24) and support with business as usual activities.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
s a business, Yorkshire Water Services (YWS) is regulated by Ofwat and as such, Ofwat conducts Price Reviews every five years to ensure our customer's needs and interests are being met, as well as our legal, environmental and social obligations.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
Reveal who to approach at YORKSHIRE WATER SERVICES LIMITED, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- ocds-h6vhtk-0290b3
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 011780-2022
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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