NHS Wales Shared Services Partnership
UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM
This is a contract result notice, not an open opportunity. Details from the official award data.
Due to high demand on the Helpdesk to support Covid requirements and also mobile working the current system is no longer supported or fit for purpose.
The upgrade will support and improve the user experience in contacting the helpdesk (Current call wait is around 2 hours) and support a more streamlined and faster response time to fix issues/faults and requests.
This upgrade will be a cloud based solution on x 60 licences (an increase of x33 on the current solution
What the supplier must deliver
Due to high demand on the Helpdesk
Due to high demand on the Helpdesk to support Covid requirements and also mobile working the current system is no longer supported or fit for purpose.
The upgrade will support and improve
The upgrade will support and improve the user experience in contacting the helpdesk (Current call wait is around 2 hours) and support a more streamlined and faster response time to fix issues/faults and requests.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-0297f4
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 004243-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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