RFP QuestBeta
Awarded · ResultStage · award

Newcastle University

(NU/1589 – 22) Digital Support for VOICE at NICA (National Innovation Centre for Ageing)

Business ServicesCPV 79000000
ValueValue not published
Awarded
Published7 Jun 2021
RegionNationwide
Outcome — awarded
Sideshow Ltd

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
Natalie Morton
Natalie.Morton@ncl.ac.uk
+44 1912086396

The procurement contact named on the official notice.

The brief

VOICE was established by Newcastle University to capture the vast experience and mental capital of the public.

The digital platform was launched in Autumn 2016, and has revolutionised the ways in which members of the public can contribute their experience, ideas, insights and vision to benefit research and innovation, especially around ageing and demographic change.

The existing VOICE digital platform, www.voice-global.org, has allowed us to significantly scale our activity to better serve the public, as well as offering innovative ways for researchers and businesses to harness the public’s ideas and knowledge.

We are seeking to appoint a supplier to provide a support and maintenance retainer for 8 days a month, for a total period of 9 months for the platform.

The supplier will work alongside an internal development team and will provide dedicated resource for bug fixing live issues, making urgent change requests and CMS support – as well as implementing improvements and developing new functionality.

The VOICE team need to have access to a service desk system to report issues with the platform, and each request will be subject to an agreed approach based on urgency and priority.

Key requirements

What the supplier must deliver

01

We are seeking to appoint a supplier

We are seeking to appoint a supplier to provide a support and maintenance retainer for 8 days a month, for a total period of 9 months for the platform.

02

The supplier will work alongside an internal

The supplier will work alongside an internal development team and will provide dedicated resource for bug fixing live issues, making urgent change requests and CMS support.

03

The VOICE team need to have access

The VOICE team need to have access to a service desk system to report issues with the platform, and each request will be subject to an agreed approach based on urgency and priority.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ocds-h6vhtk-02b8c9
Stage
award · Awarded
Source
Find a Tender
Buyer ref
012632-2021
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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