Customer Journey Mapping
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation.
Customer Journey Mapping activity will underpin a new Customer Experience & Stakeholder Management strategy and will inform strategic activity and delivery of the strategy in Years 2 and 3.
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What the supplier must deliver
With the recent creation of a new
With the recent creation of a new Customer Experience Team, we seek detailed insight to support delivery of a customer-centric approach to our products and services through detailed Customer Journey Mapping; to be led by an independent and external organisation.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-02fedf
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 012445-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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