Contact Centre as a Service (CCaaS)
The procurement contact named on the official notice.
Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS).
The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications.
Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.
The solution will provide the business with a future looking solution that is suitable for its needs.
What the supplier must deliver
Accent Housing Limited are seeking the services
Accent Housing Limited are seeking the services of recognised, accredited Contractor for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS).
The solution required needs to be
The solution required needs to be a functional call centre omnichannel telephony solution that can assist with the receiving, routing, tracking, and handling of telephony and other inbound/outbound communications.
Must be multi-channel, feature rich and capable
Must be multi-channel, feature rich and capable of integrations with existing software applications where applicable.
The solution will provide the business
The solution will provide the business with a future looking solution that is suitable for its needs.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Accent Housing, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ocds-h6vhtk-031089
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 002544-2022
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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