Cloud Unified Communications Solution (UCaaS)
This sits below the typical range for Postal & Telecommunications contracts — a smaller, more accessible award. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.
Southway’s current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal.
The objective of this procurement is to identify a supplier of a Cloud provided, device agnostic Telephony, Omni-Channel Contact Centre, Call Recording, Wallboard, Call Reporting solution that is fully integrated with Southway’s Office 365 platform which is licensed on Microsoft 365 E3.
The replacement solution needs to support a minimum number of 235 users including 30 Contact Centre Staff but must be scalable by 20% at the same unit cost.
The proposed solution needs to be delivered by the 1st October 2022 ready for go live no later than the 31st October 2022.
NOTE: Value of the Procurement is unknown at this stage.
What the supplier must deliver
The objective of this procurement is
The objective of this procurement is to identify a supplier of a Cloud provided, device agnostic Telephony, Omni-Channel Contact Centre, Call Recording, Wallboard, Call Reporting solution that is fully integrated with Southway’s Office 365 platform which is licensed on Microsoft 365 E3.
The replacement solution needs to support
The replacement solution needs to support a minimum number of 235 users including 30 Contact Centre Staff but must be scalable by 20% at the same unit cost.
The proposed solution needs to be delivered
The proposed solution needs to be delivered by the 1st October 2022 ready for go live no later than the 31st October 2022.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-031e57
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 006078-2022
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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