Digital Front Door Online portal
The procurement contact named on the official notice.
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents.
Our aim is to provide an outstanding customer service at reduced cost.
The solution must include integration with back-office systems and enable us to update residents on their requests.
The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors.
We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels,• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, • be effective to deploy with easy to develop forms with built-in workflow capability.We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive dow
What the supplier must deliver
Dudley Council is seeking a partner
Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents.
Our aim is to provide an outstanding
Our aim is to provide an outstanding customer service at reduced cost.
The solution must include integration with back-office
The solution must include integration with back-office systems and enable us to update residents on their requests.
The Council is seeking a digital solution
The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors.
We expect the solution to deliver
We expect the solution to deliver a wide range of online capability including:• allow us to manage our interactions with residents seamlessly across all channels,• enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision,.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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- OCID
- ocds-h6vhtk-032c17
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 009596-2022
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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