THAMES WATER UTILITIES LIMITED
Business Process Outsourcing Customer Services
No value published
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
Thames Water is seeking to award Services Agreements to multiple providers for the provision of customer services across three lots: Lot 1 - Digital led customer contact: delivering first tier contact on digital medium Lot 2 - Transactional Back Office and Contingency Voice: Transactional, Ticketing and Exceptions Processing Lot 3 - Post room services We are looking for partner(s) with proven expertise to play a core role in delivering Thames Water's customer experience vision through: Maintaining, improving and transforming services; Increasing customers choice in the way they interact with us; and, Increasing levels of automation.
The selected bidders will be able to demonstrate how they would support Thames Water's customer service strategy and its outcomes.
Bidders can apply for one or multiple lots.
Thames Water may award more than one lot to a single bidder taking into account the evaluation of each individual lot; the tendered aggregate operational and commercial benefits to be obtained from the award of more than one lot; and, bidders stated preferences for award of lots at PQQ stage
What the notice asks for
The selected bidders will be able
The selected bidders will be able to demonstrate how they would support Thames Water's customer service strategy and its outcomes.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at THAMES WATER UTILITIES LIMITED, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- ocds-h6vhtk-032d02
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 005736-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in Business Services
THAMES WATER UTILITIES LIMITED’s tender network