RFP QuestBeta
ClosedStage · tender

The Guinness Partnership Ltd

Contact Management Centre

IT ServicesCPV 72000000
Value£1.3m
Deadline24 Jun 2022
Published18 May 2022
RegionNationwide
Timeline
Published 18 May 2022ClosedCloses 24 Jun 2022
Who to contact
procurement@guinness.org.uk
+44 7914807910

The procurement contact named on the official notice.

How to submit
Open the submissions portal

The submission route named on the official notice.

Contract value in context
£1.3mtotal contract value
median £120k
this tender£0£3.5m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

As part of the IT Cloud based Strategy TGP are exploring a new framework to replace the current Anywhere 365 Contact Centre (A365) set up to a cloud-based Contact Centre as a Service solution (CCaaS) offering a unified communication service and technology stack, considering all the products and services that help operate the contact centre currently from the telephony, infrastructure, and software.

This procurement seeks to engage with providers with exemplary experience within the Contact Management Center arena that includes assisting organisations through Contact Centre as a Service solution (CCaaS) within the Social Housing sector, or equivalent organisation (of a comparable size, scale, and complexity in terms of geographical footprint, services, regulation and customer demographics).

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Source & provenance
OCID
ocds-h6vhtk-033ad0
Stage
tender · Open
Source
Find a Tender
Buyer ref
013362-2022
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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