RFP QuestBeta
OpenStage · planning

H M Revenue & Customs

Valuations Office Agency (VOA): Cloud Application Run Services

IT ServicesCPV 72212451
Value£7.0m
Deadline
Published30 Jun 2022
RegionNationwide
Who to contact
Penny MacCallum
penny.maccallum@hmrc.gov.uk
+44 3000536832

The procurement contact named on the official notice.

Contract value in context
£7.0mtotal contract value
median £120k
this tender£0£7.6m

This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

HMRC requires a managed service for a DevOps Engineering capacity and all Application Operations Engineering Core Technologies Microsoft Power Platform (incl.

Dynamics 365), GeoSpatial (ArcGIS) and InRule including supporting Azure services as required by the application, to include staff training.

Key supplier responsibilities will be to: • Transform technical requirements into DevOps processes • Build complex stories without additional support • Manage live test environments • Identify and resolve issues preventing delivery • Manage the service components to ensure they meet business needs and performance targets • Know about the importance of developing process efficiency and the common ways in which processes are optimised • Support specific activities to improve development processes • Spot or identify obvious deficiencies • Undertake Support and Maintenance in accordance with fixed KPIs / SLAs • Undertake Incident Management • Undertake Small Change / Enhancement Management • Undertake Integration with Cloud Services at a Platform Level • Undertake Core DevOps Management • Upskill VOA Customer Group Staff The desired outcome is for the Supplier/s to bring industry best practices and high performing individuals to work alongside our delivery and Live Service teams across various product teams and functions.

We expect Suppliers to follow agile principles.

HMRC intends to procure this requirement via the Crown Commercial Service Framework Technology Services 3 (RM6100).

Lot 3d: Operational Services - Application and Data Management will be used.

The overall value is estimated contract value is £7,000,000 (Excluding VAT).

The contract term proposed is an initial term of 3 years followed by two optional 1 year extensions.

Key requirements

What the supplier must deliver

01

Build complex stories without additional support

Build complex stories without additional support.

02

Manage the service components to ensure they

Manage the service components to ensure they meet business needs and performance targets.

03

Support specific activities to improve development processes

Support specific activities to improve development processes.

04

Undertake Support and Maintenance in accordance

Undertake Support and Maintenance in accordance with fixed KPIs / SLAs.

05

Undertake Integration with Cloud Services at

Undertake Integration with Cloud Services at a Platform Level.

Derived from the notice text — always confirm against the original documents.

What this bid requires

Skills, tools & certifications

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Buyer intelligence

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Source & provenance
OCID
ocds-h6vhtk-034ca1
Stage
planning · Planning
Source
Find a Tender
Buyer ref
017915-2022
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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