RFP QuestBeta
Awarded · ResultStage · award

The Riverside Group Limited

IT Service Management Solution

IT ServicesCPV 72253000
ValueValue not published
Awarded
Published21 Apr 2023
RegionNationwide
Outcome — awarded
Alemba Limited

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
Procurement
procurement@riverside.org.uk

The procurement contact named on the official notice.

The brief

The Riverside Group Limited (TRGL) requires an I.T.

Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers.

The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.

Key requirements

What the supplier must deliver

01

The ITSM needs to fully support processes

The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at The Riverside Group Limited, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
ocds-h6vhtk-039510
Stage
award · Awarded
Source
Find a Tender
Buyer ref
011446-2023
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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