Health Innovation North East and North Cumbria
IT Services Support
The procurement contact named on the official notice.
The requirement is for the Supplier to provide a fully managed IT support service to enable Health Innovation Network NENC (referred to as 'HINENC') to deliver its core business services.
The current support contract comes to an end on the 1st February 2025 and services approximately 80 users / devices during office hours Monday to Friday.
Objectives The supplier will provide seamless transition of IT support from the current incumbent, ensuring that there is minimal disruption to HINENC business operations.
Once the initial transfer is complete, the supplier will deliver HINENC with a fully managed IT support service focussing on the following: Improved Service Delivery: Assist HINENC to ensure timely and effective delivery of HINENC's core business services, facilitating IT-enabled improvements.
Optimised Resource Management: Efficiently manage HINENC resources to reduce operational costs.
Strong Compliance and Security: Adhere to all relevant regulations and standards, with industry-leading protection of the HINENC's IT configuration and information assets.
What the supplier must deliver
The requirement is for the Supplier
The requirement is for the Supplier to provide a fully managed IT support service to enable Health Innovation Network NENC (referred to as 'HINENC') to deliver its core business services.
The current support contract comes to
The current support contract comes to an end on the 1st February 2025 and services approximately 80 users / devices during office hours Monday to Friday.
The supplier will provide seamless transition
The supplier will provide seamless transition of IT support from the current incumbent, ensuring that there is minimal disruption to HINENC business operations.
Once the initial transfer is complete,
Once the initial transfer is complete, the supplier will deliver HINENC with a fully managed IT support service focussing on the following:.
Improved Service Delivery: Assist HINENC to ensure
Improved Service Delivery: Assist HINENC to ensure timely and effective delivery of HINENC's core business services, facilitating IT-enabled improvements.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-03cfc6
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 002256-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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