NHS 24 Contact Centre Customer Relationship Management System
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland.
This award is to appoint a service integrator and software solutions to provide an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution.
These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely.
What the notice asks for
The NHS 24 Digital Transformation Programme requires
The NHS 24 Digital Transformation Programme requires replacement of several of the information technology solutions used to deliver services to patients in Scotland.
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- OCID
- ocds-h6vhtk-03fb63
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 036965-2024
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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