RFP QuestBeta
ClosedStage · planning

NHS South East London ICB

PRJ1327 Lewisham High Intensity User Service

HealthcareCPV 85000000
ValueValue not published
Deadline6 Dec 2023
Published25 Oct 2023
RegionNationwide
Timeline
Published 25 Oct 2023ClosedCloses 6 Dec 2023
Who to contact
Mr Kieran Paterson
kieran.james-paterson@nhs.net

The procurement contact named on the official notice.

How to submit
Open the submissions portal

The submission route named on the official notice.

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The brief

SEL ICB wish to commission a HIU service to work with people to understand any underlying social or emotional reasons for increased health care contacts and to provide emotional/psychosocial support as opposed to a clinical or medical model with an aim to improve patients health and social well being whilst reducing demand on urgent and emergency care services.

Service Aims include: • Effectively manage, co-ordinate and signpost frequent attenders at A&E to local health, social and voluntary services to help support their identified needs. • Reduce frequent attenders’ activity on A&E department and calls made to London Ambulance Service (LAS). • To explore the underlying reason for frequent attendances to A&E, appropriately signpost and make referrals to health and well-being agencies in primary care and the community that can support individual needs. • To engage/reengage people with local community services. • Effectively manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the voluntary sector. • To provide support to identified patients linking to end of life pathways where appropriate.

Key requirements

What the supplier must deliver

01

Effectively manage, co-ordinate and signpost frequent attenders

Effectively manage, co-ordinate and signpost frequent attenders at A&E to local health, social and voluntary services to help support their identified needs.

02

To explore the underlying reason for frequent

To explore the underlying reason for frequent attendances to A&E, appropriately signpost and make referrals to health and well-being agencies in primary care and the community that can support individual needs.

03

Effectively manage and co-ordinate the chaotic

Effectively manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the voluntary sector.

04

To provide support to identified patients linking

To provide support to identified patients linking to end of life pathways where appropriate.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
ocds-h6vhtk-040ec8
Stage
planning · Open
Source
Find a Tender
Buyer ref
031447-2023
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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