Postal Services

The procurement contact named on the official notice.

NWL have awarded a contract to a service provider for the provision of postal services primarily for the post mailed by the Customer Department.

The services to be provided include; - Economy Mailmark or Mailmark - 2 day unsorted - 3 day unsorted (where a 2 day unsorted service is not available) NWL require a postal service primarily for business to customer post - bills and letters.

We also require it as a means of communication with the company shareholders, and a way of sharing information with employees.

The timeliness of deliveries is critical to NWL as it affects the performance of our Customer Call Centres and impacts on cash flow.

The NWL Customer Department currently issues more than 4.5 million postings per year.

There is a further small amount of spend through various departments issuing external mail.

The Customer Departments mail is dispatched from the following locations: - Northumbria House, Pity Me, Durham - NWL Bill Printers - Warrington (printing services currently under tender so this may change) The remaining requirements issued via our Facilities Departments are dispatched from the following locations: - Northumbria House, Pity Me, Durham DH1 - Leat House, Washington NE38 Suppliers must be a downstream access provider (DSA) and have a good track record of service in this service area, gained through service provided since the opening of the market from the 1st January 2006 The Contract start date will be the 1 November 2024