South Norfolk Council: Customer Relation Management Software Package
This is a contract result notice, not an open opportunity. Details from the official award data.
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform.
Both councils’ delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times.
An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them.
East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council.
What the notice asks for
Both councils’ delivery plans outline a strategic
Both councils’ delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times.
East Suffolk Council's Procurement Team is providing
East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
Reveal who to approach at South Norfolk Council, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- ocds-h6vhtk-0470d3
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 060821-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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