Multi Channel Contact Centre and Telephony Prior Information Notice/Request for Information
The procurement contact named on the official notice.
The submission route named on the official notice.
This is a large award for Postal & Telecommunications — above three-quarters of comparable contracts. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.
Social Security Scotland requires modern contact centre services to support Scottish citizens who are seeking to interact with Social Security Scotland on benefit related matters.
The requirement is for the provision of a cloud-based contact centre platform covering telephony and web chat with the potential for future options in other channels such as email, SMS and social media channels.
What the supplier must deliver
Social Security Scotland requires modern contact centre
Social Security Scotland requires modern contact centre services to support Scottish citizens who are seeking to interact with Social Security Scotland on benefit related matters.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
Reveal who to approach at Social Security Scotland, and generate a go-to-market strategy from their news, accounts and people.
The full intelligence dossier
Our agent reads Social Security Scotland’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.
Ask me about this tender, the buyer, who wins their work, or whether you should bid.
- OCID
- ocds-h6vhtk-04729d
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 019491-2024
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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