RFP QuestBeta
Awarded · ResultStage · award

Liverpool John Moores University

Contract for Enterprise Service Management System

Software & IT SystemsCPV 48451000
ValueValue not published
Awarded
Published8 Apr 2025
RegionNationwide
Outcome — awarded
Halo Service Solutions Ltd

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
PurchaseOrderQueries@ljmu.ac.uk

The procurement contact named on the official notice.

The brief

We have now awarded this requirement: The University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach.

All staff and students will need access to the customer facing portal.

We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities.

Requirements

What the notice asks for

01

We will also need to offer guest

We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
ocds-h6vhtk-049bd7
Stage
award · Awarded
Source
Find a Tender
Buyer ref
013595-2025
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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