RFP QuestBeta
Awarded · ResultStage · award

Royal Botanic Gardens, Kew

RBGKEW1378 - Market Research Framework

Business ServicesCPV 79310000
ValueValue not published
Awarded
Published5 Jun 2025
RegionNationwide
Outcome — awarded
Mustard Market Research Ltd

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
Sarah Jandu
procurement@kew.org
+44 2083325000

The procurement contact named on the official notice.

The brief

The purpose of the Market Research Framework is to build beneficial longer-term relationships with a set of high quality, agile, cost-effective suppliers who will understand the RBG Kew brand in depth.

The purpose of this Specification is to update our framework agreement (roster) of suitably skilled and qualified research suppliers to deliver a range of market research projects across various audience groups, including but not limited to members, paying visitors, donors/patrons, digital visitors, prospective visitors/customers and broader audiences.

Market research supports RBG Kew’s marketing and communications, membership activities, public programmes, digital and visitor experience, fundraising/development and commercial activity.

We are looking for suppliers with experience in areas such as customer experience research, brand research, product development, market testing, audience understanding, pricing analysis and segmentation within cultural attractions, leisure, tourism, hospitality or retail sectors.

Suppliers must be proficient in both online and on-site methodologies, conduct qualitative and quantitative research and process large volumes of data.

Requirements

What the notice asks for

01

Suppliers must be proficient in both online

Suppliers must be proficient in both online and on-site methodologies, conduct qualitative and quantitative research and process large volumes of data.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

1 named, none in explicit obligation language. Each one is quoted from the notice.

Framework agreement (any)Frameworks & routes to market
The purpose of this Specification is to update our framework agreement (roster) of suitably skilled and qualified research suppliers to deliver a range of market research projects across various audience groups, including but not limited to members, paying visitors, donors/patrons, digital visitors, prospective visitor…

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

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Source & provenance
OCID
ocds-h6vhtk-04d53f
Stage
award · Awarded
Source
Find a Tender
Buyer ref
030352-2025
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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