SAP Vendor Premium Engagement with SLA for Service and Support
Over the next two years WWU will be carrying out significant upgrades and migrations of its SAP Estate.
During this period response times to incidents are key to achieving the schedule.
Currently WWU has SAP Product Support for Large Enterprises (PSLE).
WWU wishes to temporarily improve incident response time by including an SLA to the PSLE with SAP for the two years of the programme.
What the supplier must deliver
Over the next two years WWU
Over the next two years WWU will be carrying out significant upgrades and migrations of its SAP Estate.
Currently WWU has SAP Product Support
Currently WWU has SAP Product Support for Large Enterprises (PSLE).
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-04def9
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 005048-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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