HMRC Customer Relationship Management
The procurement contact named on the official notice.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
As part of the Authority's Enterprise Customer Relationship Management Programme, it is seeking a supplier to provide Software as a Service Customer Relationship Management.
There will likely be future procurements for an Intelligent Client Function, System and Service integrators and supplementary software capabilities.
The requirement for this procurement covers the following capabilities: • Marketing & Campaign Management • Customer Management • Case Management • Interaction, Channel and Messaging Management • AI • Insights • Reporting & Intelligence • Customer Experience (Customer Portal and App) • Identity, Verification & Authentication • Secure Digital Exchange Communications (SDEC) • Fraud • Data & Integration Management • Operational Management • Knowledge Management • Non-Compliance Management Certain capabilities are required to be delivered on a First Party basis, specific details are provided within the CoP document.
Suppliers are also expected to provide an element of professional services to support implementation.
What the supplier must deliver
As part of the Authority's Enterprise Customer
As part of the Authority's Enterprise Customer Relationship Management Programme, it is seeking a supplier to provide Software as a Service Customer Relationship Management.
There will likely be future procurements
There will likely be future procurements for an Intelligent Client Function, System and Service integrators and supplementary software capabilities.
Data & Integration Management
Data & Integration Management.
Certain capabilities are required to be delivered
Certain capabilities are required to be delivered on a First Party basis, specific details are provided within the CoP document.
Suppliers are also expected to provide
Suppliers are also expected to provide an element of professional services to support implementation.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-050568
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 041282-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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