RFP QuestBeta
OpenStage · planning

Gateshead Borough Council

Energy Comapny Customer Relation Management System (CRM)

IT ServicesCPV 72210000
Value£60k
Deadline
Published22 Apr 2025
RegionNationwide
Who to contact
procurement@gateshead.gov.uk

The procurement contact named on the official notice.

Contract value in context
£60ktotal contract value
median £120k
this tender£0£3.5m

This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.

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The brief

Gateshead Council publishing on behalf of Gateshead Energy Company (GEC).

GEC is currently updating its customer relations management processes in line with upcoming Heat Network Regulations.

To support the growing network aiming to connect an additional 15,000 customers and ensure that key requirements for engagement with customers are achieved, GEC is looking to procure a scalable cloud-based Customer Relationship Management (CRM) system.

Key requirements

What the supplier must deliver

01

To support the growing network aiming

To support the growing network aiming to connect an additional 15,000 customers and ensure that key requirements for engagement with customers are achieved, GEC is looking to procure a scalable cloud-based Customer Relationship Management (CRM) system.

Derived from the notice text — always confirm against the original documents.

What this bid requires

Skills, tools & certifications

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Buyer intelligence

Make the case to bid

Reveal who to approach at Gateshead Borough Council, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
ocds-h6vhtk-050591
Stage
planning · Planning
Source
Find a Tender
Buyer ref
016212-2025
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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