008695 - Customer Contact Centre through digital and omni-channel
A Market Engagement Exercise was carried out as our current telephony platform does not meet our current or future needs and is driving costly support arrangements.
Calls dropping audio problems and the inability to transfer some calls.
The Market Engagement reviewed other available products and one solution fitted NCC needs for now and the future.
A direct award to AWS was granted via the Yorkshire Procurement Organisation (YPO) Framework 1126 - Cloud Services, AI, Data Centre Management and Transformation Solutions, Lot 1 - Cloud Hosting Services.
This solution is fully compliant with procurement regulations (PCR 2015) and offers a compliant route to market.
We reviewed YPO 1126 framework and AWS provided the most competitive solution.
What the supplier must deliver
A Market Engagement Exercise was carried out
A Market Engagement Exercise was carried out as our current telephony platform does not meet our current or future needs and is driving costly support arrangements.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at Newcastle City Council, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ocds-h6vhtk-0508ef
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 017533-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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Assembling the market network…
Newcastle City Council’s tender network
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