The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
NP610625 National Vaccination Programme
The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all 14 NHSS Territorial Boards & Public Health Scotland since June 2020.
The system was developed and implemented within the NSS’s existing ServiceNow platform.
The solution was subsequently extended out and is also used as the national solution to support annual scheduling of flu vaccinations for citizens across Scotland.
The ServiceNow main contract award was approved in March 2025 for the 12 months to 31 March 2026.
This is an additional award for ServiceNow non-production environments (Development and Test) for a period of 8 months from 1st August 2025 to 31 March 2026.
What the supplier must deliver
The solution was subsequently extended out
The solution was subsequently extended out and is also used as the national solution to support annual scheduling of flu vaccinations for citizens across Scotland.
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Skills, tools & certifications
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Make the case to bid
Reveal who to approach at The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS), and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ocds-h6vhtk-050ae2
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 051500-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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