General Pharmaceutical Council
IT Magement Service Tool
We have around 300 staff.
We have about 15 IT staff.
Our service desk is located at our London office.
We process around 300 tickets (incidents and service requests) per month.
We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes.
In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones.
We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
What the supplier must deliver
We follow ITIL processes, so the tool
We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-052696
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 027583-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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