General Pharmaceutical Council
IT Magement Service Tool
This is a contract result notice, not an open opportunity. Details from the official award data.
We have around 300 staff.
We have about 15 IT staff.
Our service desk is located at our London office.
We process around 300 tickets (incidents and service requests) per month.
We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes.
In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones.
We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
What the notice asks for
We follow ITIL processes, so the tool
We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ocds-h6vhtk-052696
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 027583-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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