The Police and Crime Commissioner for Humberside
Managed Services of the Humberside Police Salesforce and MuleSoft estate.
The procurement contact named on the official notice.
Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) • Extended hours • 24x7 support (for selected priorities, e.g. • P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements.
What the supplier must deliver
L2 application support (shared)
L2 application support (shared).
L3 application support (dedicated)
L3 application support (dedicated).
24x7 support (for selected priorities, e.g
24x7 support (for selected priorities, e.g.
Unit and Integration Testing
Unit and Integration Testing.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at The Police and Crime Commissioner for Humberside, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ocds-h6vhtk-055900
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 040534-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
The Police and Crime Commissioner for Humberside’s tender network
Assembling the network…