RFP QuestBeta
Awarded · ResultStage · award

WEST MIDLANDS TRAINS LIMITED

Supply of software plus associated hardware and maintenance services for a digital customer information system (CIS) at WMT's railway stations

Software & IT SystemsCPV 48500000
ValueValue not published
Awarded
Published7 Oct 2025
RegionNationwide
Outcome — awarded
Blackbox Company (UK) Ltd

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
Sidharth Narayanan
sidharth.narayanan@wmtrains.co.uk

The procurement contact named on the official notice.

The brief

WMT's digital customer information system (CIS) contract with Blackbox Company (UK) Ltd (WMT 2462) ran until the 30th of September 2025.

Under the existing contract, work was split into Phase 1 software and Phase 2 software- which are codependent to run a compliant CIS system.

Both stage 1&2 software have been amalgamated into one software licence to cover all DCIS devices at stations.

A 12 month direct award for the extension of services till 30th September 2026 will enable continuous access to the customer information systems and avoid disruption,

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Source & provenance
OCID
ocds-h6vhtk-05a9bc
Stage
award · Awarded
Source
Find a Tender
Buyer ref
062949-2025
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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