RFP QuestBeta
Awarded · ResultStage · award

UNITED UTILITIES WATER LIMITED

Salesforce Renewal

Value£22.1m
Awarded30 Oct 2025
Published30 Oct 2025
RegionNationwide
Outcome — awarded
SALESFORCE UK LIMITED
Awarded value£22.1m
Award date30 Oct 2025

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
Commercialapprovalsboard@uuplc.co.uk

The procurement contact named on the official notice.

The brief

The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes.

Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services.

No other supplier can provide access to or support for the Salesforce ecosystem.

This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation.

Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance.

The estimated value has been updated to reflect the agreed scope of the services.

Requirements

What the notice asks for

01

No other supplier can provide access

No other supplier can provide access to or support for the Salesforce ecosystem.

02

This proposed renewal includes continued support, integration

This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

What this bid requires

Skills, tools & certifications

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Source & provenance
OCID
ocds-h6vhtk-05ac2d
Stage
award · Awarded
Source
Find a Tender
Buyer ref
069877-2025
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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