RFP QuestBeta
Awarded · ResultStage · award

Luton Borough Council

Provision of Passenger transport Services

R&DCPV 60130000
ValueValue not published
Awarded
Published9 Sept 2026
RegionNationwide
Outcome — awarded
24 X 7 LTD. + 12 more

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
procurement@luton.gov.uk

The procurement contact named on the official notice.

The brief

The Council offers travel assistance for SEN Children and Vulnerable Adults between home and school/day care where the social care provision for that individual allows for it.

Under the Light Touch regime, an Approved Provider List is being set up to have a pool for vehicles and drivers to assist us with routes.

The purpose of the Routes are to transport eligible individuals to and from their chosen destination safely and on time or at a time to suit the needs of the service requirements.

This Must be in a provision that is clean, correctly maintained, appropriate to user needs and driven by courteous and respectful drivers who can attend to their specific needs, supported when required by passenger assistants.

This Service delivers our statutory requirement to its users and includes transporting children and young people with Special Education Needs and Disability (SEND) assessed as needing transport to and from school/college as well as Vulnerable Adults and/or Vulnerable Children travelling to and from Day Centres, Resource Bases, and/or other establishments as part of their agreed social care provision.

This service is subject to local and national pressure to improve assurances to the community regarding safeguarding vulnerable individuals.

The overriding consideration for Luton Council is the safety of the children and vulnerable people in our care.

Any Provider will be expected to ensure the highest standards in this regard.

Providers shall comply with this Service Specification as applicable to each Lot and their relevant Passengers.

There are currently 4 Lots included within this Framework Agreement: Lot 1 Ad-hoc Transport Services (adults or children - social care related) Lot 2 Planned Children Transport Services Lot 3 Planned Adult Transport services Lot 4 Routine Medical Transport Services (non-emergency) (adults or children - health related)

Requirements

What the notice asks for

01

This Must be in a provision

This Must be in a provision that is clean, correctly maintained, appropriate to user needs and driven by courteous and respectful drivers who can attend to their specific needs, supported when required by passenger assistants.

02

Any Provider will be expected to ensure

Any Provider will be expected to ensure the highest standards in this regard.

03

Providers shall comply with this Service Specification

Providers shall comply with this Service Specification as applicable to each Lot and their relevant Passengers.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

2 named, none in explicit obligation language. Each one is quoted from the notice.

Framework agreement (any)Frameworks & routes to market
There are currently 4 Lots included within this Framework Agreement:
Safeguarding policyPolicies & commitments
This service is subject to local and national pressure to improve assurances to the community regarding safeguarding vulnerable individuals.

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

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Source & provenance
OCID
ocds-h6vhtk-05ce8c
Stage
award · Awarded
Source
Find a Tender
Buyer ref
085411-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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