RFP QuestBeta
Awarded · ResultStage · award

LONDON NORTH EASTERN RAILWAY LIMITED

Employee Assistance Program & Counselling Services (Lot 1) and Musculoskeletal Support and Treatment Services (Lot 2)

ValueValue not published
Awarded13 May 2026
Published9 Jun 2026
RegionNationwide
Outcome — awarded
SPECTRUM WELLNESS UK LTD
Award date13 May 2026

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
procurement@lner.co.uk

The procurement contact named on the official notice.

The brief

Lot 1: Employee Assistance Programme (EAP) and Counselling Services: Provide confidential support to employees for personal or work-related challenges, including emotional wellbeing, financial advice, family matters, bereavement, and psychological support.

This includes services such as Cognitive Behavioral Therapy (CBT), trauma counselling, and other psychological treatments to help employees manage mental health challenges, particularly those caused by stress, trauma, or role-related psychological concerns.

The EAP should be accessible to all LNER employees, including remote workers, across the LNER route.

Trauma Counselling: A key component of the Counselling should include access to trauma-specific counselling, delivered by professionals with experience in dealing with workplace trauma, ideally including rail-related incidents.

Lot 2: Musculoskeletal (MSK) Support and Treatment Services: Provide expert physiotherapy support to all employees, including remote workers, across the LNER route.

Requirements

What the notice asks for

01

Lot 1: Employee Assistance Programme (EAP)

Lot 1: Employee Assistance Programme (EAP) and Counselling Services: Provide confidential support to employees for personal or work-related challenges, including emotional wellbeing, financial advice, family matters, bereavement, and psychological support.

02

The EAP should be accessible to all

The EAP should be accessible to all LNER employees, including remote workers, across the LNER route.

03

Trauma Counselling: A key component of

Trauma Counselling: A key component of the Counselling should include access to trauma-specific counselling, delivered by professionals with experience in dealing with workplace trauma, ideally including rail-related incidents.

04

Lot 2: Musculoskeletal (MSK) Support and Treatment

Lot 2: Musculoskeletal (MSK) Support and Treatment Services: Provide expert physiotherapy support to all employees, including remote workers, across the LNER route.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
ocds-h6vhtk-05ec34
Stage
award · Awarded
Source
Find a Tender
Buyer ref
054384-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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