THE GUINNESS PARTNERSHIP LIMITED
Out of Hours Contact Centre Service
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre.
The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety.
The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays.
The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls.
It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat
What the supplier must deliver
The Guinness Partnership Limited (Guinness) and all
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre.
The service is required to offer our
The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety.
The supplier will also be required
The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls.
It is possible during the contract
It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-05f4dc
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 034200-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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