Owned Plant Maintenance Services

The procurement contact named on the official notice.

Cadent is looking for an end to end maintenance, repair, and compliance support service for Cadent's plant and vehicle assets across specified networks, providing 24/7/365 operational coverage.

Workshop / Repair Network Coverage for entire Cadent footprint or specific network bidding for: -Provisions around collection & delivery -Provision for out of hours servicing when necessary -Tyre Replacement service -Supplier will provide fixed and mobile provisions across all of Cadent's Plant assets / footprint 24/7/365 Document management of Cadent Owned Vehicles -Checking, filing and storing of original maintenance records from all garages -Filing and storage of statutory certificates -Upload copies of documentation and certificates into platforms/portals including the Cadent Asset Database -SLA on compliance documentation being uploaded onto portals e.g.

Loler Certificates within 48 hours. -Production and storage of defect rectification documents.

Scheduled Maintenance -Producing and sending invites for scheduled maintenance -Providing garage booking support including provisions for collection and delivery on all asset types -Providing bookings for main dealers (manufacturers safety recalls) -Management of missed appointments via daily reports -Management of LOLER inspections booking for plant -Management of trailer mandatory brake testing following intervention with the brake system -Will establish a communication with Manufacturers to ensure that recalls and campaigns are merged into the safety inspection plan.

Cost Control & Workflow -Guide times for standard servicing and repair items -Producing detailed additional authority requests for onward delivery to Cadent for approval.

Processing authority once approval is given -Obtain prior approval before incurring expenditure beyond agreed levels. -Liaising with Manufacturers for warranty management -Job estimate and authority to be submitted in a timely manner (SLA) -Evaluation of job estimates ensuring unessential work is kept to a minimum without compromising compliance, safety, quality and VOR time Technical support -Issuing and managing manufacturer safety recalls -Producing bespoke inspection/service sheets -Supporting with technical bulletins -Supporting with technical skill, advice and compliance -Recommendations on proactive campaigns on preventative maintenance, reducing VOR time -Actively support Cadent campaigns and safety recalls -Route cause analysis for major failures - engineering investigation and reports provided for Cadent General Resource - Cadent need: -Account Manager -Competent persons to manage Cadent defects -Support Cadent in each Network and ensure all support is Network aligned 0800 - 1800hrs Customer support via telephone and email -Supply and resource single point of contact Driver Helpline number (freephone) providing 24/7/365 coverage including recovery -Escalation management -Provision of breakdown services 24/7/365 for all Cadent plant