MBC-1098 Customer Relations Management System
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1.
Enable staff, councillors, partner agencies and customers to access and manage forms and portal.
2.
To provide a seamless digital customer journey.
3.
Integration with all back-office systems - open API's 4.
Location mapping within service requests.
5.
Statistics and analytical tool.
6.
Low code development for online forms.
7.
Increasing automated approach to processing customer request.
E.g.
MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins.
8.
Cross platform accessibility.
9.
Cloud based system.
10.
Permissions based access.
Customer data migration and cleansing.
What the supplier must deliver
Melton Borough Council procured a single provider
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1.
To provide a seamless digital customer journey
To provide a seamless digital customer journey.
Integration with all back-office systems
Integration with all back-office systems.
Customer data migration and cleansing
Customer data migration and cleansing.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at Melton Borough Council, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ocds-h6vhtk-065cd2
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 017227-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in IT Services
Assembling the market network…
Melton Borough Council’s tender network
Assembling the network…