External Call Handling Service
The procurement contact named on the official notice.
Halton Housing require a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers.
The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.
Full details of the required service are detailed within the 'Service Specification 2026.pdf' which can be found within the 'Supporting Information.zip' folder.
Usage figures for the last 12 months can be found in the attached spreadsheet titled "HH Call Service Usage Jan to Dec 26.xlsx".
The outcome of the tender process will be a single contract with one service provider.
The contract will be for an initial 2 years with 1 option to extend by a further 12 months, up to a maximum 3 years total contract term, subject to HH requirements and the performance of the successful service provider.
The anticipated commencement date is estimated to be 1st June 2026.
What the supplier must deliver
Halton Housing require a qualified and experienced
Halton Housing require a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers.
The previous iteration of this contract started
The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.
Derived from the notice text — always confirm against the original documents.
Make the case to bid
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- OCID
- ocds-h6vhtk-065f52
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 018341-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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