Northern Ireland Assembly Commission
Provision of an IT Service Management (ITSM) Solution
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation.
What the notice asks for
Provide IT service users with a consistent
Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible.
Streamline service delivery through automation and integrated
Streamline service delivery through automation and integrated workflows.
Ensure change control policies and procedures are
Ensure change control policies and procedures are adhered to, with improved governance and documentation.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ocds-h6vhtk-0677f9
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 071236-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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