WEAVER VALE HOUSING TRUST LIMITED
Housing Management System (HMS) and Customer Relationship Management (CRM)
The procurement contact named on the official notice.
Weaver Vale Housing Trust (WVHT) intends to procure a modern HMS/CRM to replace its current core housing and customer systems and applications.
The new system will support WVHT to meet it's Technology and Knowledge Road Map ambitions: 1.
We know our customers and have a single view so we can provide fair and equitable outcomes and proactively support the tailoring of services.
2.
Customer journeys are joined up so that they improve the customer experience and satisfaction.
3.
To increase self-service and access to and be able to update their information and increase accessible information whilst providing choice and leaving no-one behind.
4.
How we manage our homes and contractors is transformed through the use of a new HMS.
5.
Our homes are managed pro-actively and sustainably.
6.
Our response to changing regulations, legislation and standards are prioritised, with reporting simplified within a new HMS.
7.
Increased development of real-time analytics, with staff being able to self-serve reports.
8.
Our systems architecture is simplified and well governed. (System/Application reduction).
9.
Provision of Value for Money.
At this stage it is unknown if there may be lots, these will be identified through Preliminary Market Engagement.
What the supplier must deliver
The new system will support WVHT
The new system will support WVHT to meet it's Technology and Knowledge Road Map ambitions:.
We know our customers and have
We know our customers and have a single view so we can provide fair and equitable outcomes and proactively support the tailoring of services.
To increase self-service and access to
To increase self-service and access to and be able to update their information and increase accessible information whilst providing choice and leaving no-one behind.
Increased development of real-time analytics, with staff
Increased development of real-time analytics, with staff being able to self-serve reports.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-06953e
- Stage
- planning · Planning
- Source
- Find a Tender
- Buyer ref
- 042795-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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